Now AI is being used for a shocking work. You must have also seen that many customers get angry at the company’s customer care representative. AI is now being resorted to to deal with such angry customers. How? In fact, by copying an angry customer through AI robots, now the customer service representatives are trained how to calm such customers. That is, AI robots are becoming angry customers and are behaving in front of the customer service representatives in the same way as an angry customer comes in real life. How did scientists make it possible? Let’s tell.
According to the report of Daily Star, scientists have prepared a four-mouth robot or a bad boy (bad boy) robot. This is designed in this way to help the customer service staff. This robot crook can be angry, fast anger. To teach how to deal with complaints, employees can also give abusive abuses.
According to American developers Furhat Robotics and Audeering, this machine is a social robot that uses Artificial Intelligence to detect vocal expressions. That is, the person in front and in which mood and mood is talking, it can easily detect it and can react again accordingly. It can also be programmed very easily for getting angry, abusing, and swearing.
Louis Simonidis, director of business development at Furhat Robotics, says, “If we have done our work properly, you can go on a walk with this robot and talk like a friend. Just like you talk to other people, you can talk about it in the same way. In return, it will also answer you in the same way that in real life someone answers you. ‘
This use of AI seems to be the foundation of friendship like humans between humans and robots in future times. Now it has to be seen that when this technology will be involved with humans in everyday life, then what will be its effects.
